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Missing Toolbar (Spam, Not Spam, Configure)


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4 replies to this topic

#1 Arctichen

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Posted 03 July 2007 - 01:48 PM

I have Kapersky AV 6.0 on a Desktop and a Laptop (with two licences ).

Both PC's have MS Outlook and Outlook Express installed. On both PC's my default email program is Outlook Express and yet unlike the desktop which displays the Kapersky toolbar, the Laptop fails to do so. The situation on the Laptop changes from time to time of its own volition which is baffling; this is despite opening up MS Outlook and disabling the Kapersky toolbar which is displayed.

Any answers would be appreciated. I would add that opening up Outlook Express on both PC's, the Kapersky software is doing its precheck and giving one the option of deleting junk mail before the email is downloaded.

Regards
Arctichen

#2 Lucian Bara

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Posted 03 July 2007 - 01:56 PM

hello
are you using multiple identities on the laptop?
Intel Core 2 Duo E4500 @ 2,2GHz, Msi Asus P5PL2-E, 2048MB-DDR2 (2*1024), Leadtek PX6600 256MB, Teac DV-W516GA, Leadtek tv2000 xp Expert, HDD 200GB*2 (sata/sata2)

#3 Sjoeii

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Posted 03 July 2007 - 01:57 PM

What version are you running?
Is it KAV or KIS?
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#4 Arctichen

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Posted 04 July 2007 - 12:10 PM

hello
are you using multiple identities on the laptop?

Yes! Admin and A.N Other.

Also my verion is Kaspersky Internet Security 6.0
Product Info 6.0.1.411
product hotfix c.a.b

Operating System: Microsoft Windows XP Home Addition Service Pack 2

Hope this helps

Regards
Arctichen

#5 Lucian Bara

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Posted 04 July 2007 - 12:36 PM

hello
you should probably try going to kis 7. uninstall v6 first: ftp://kav2006:Fynb02dbhec60@data.kaspersk...2_33/kis.en.msi
Intel Core 2 Duo E4500 @ 2,2GHz, Msi Asus P5PL2-E, 2048MB-DDR2 (2*1024), Leadtek PX6600 256MB, Teac DV-W516GA, Leadtek tv2000 xp Expert, HDD 200GB*2 (sata/sata2)